Your trust matters

Committed to safeguarding your information.

Your data matters
Commitment to your confidentiality

Privacy Policy

Last Updated: 01.01.2025

Welcome to ExoVital GmbH (“Company,” “we,” “our,” or “us”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website exovital.ch (“Website”) or use any of our related services, sales, marketing, or events (collectively, the “Services”).

1. Who We Are

  • Company Name: ExoVital GmbH
  • Address: Zählerweg 12, 6300 Zug, Switzerland
  • Contact Email: info@exovital.ch

2. Acceptance of This Policy

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms, please do not access or use our Website or Services.

3. Information We Collect

We collect personal data that you voluntarily provide when you:

  1. Contact Us or Request Services
    • Personal Data: Name, email address, phone number, and any other information you choose to include in your message or inquiry.
    • Health-Related Data: If you inquire about our psychotherapy or healthcare services, we may collect health-related information only as strictly necessary to respond to your request.
  2. Book an Appointment
    • Scheduling Information: Name, contact details, preferred time slots, and possibly payment information if relevant.
  3. Sign Up for Newsletters or Updates
    • Email Address and any other information you choose to provide in subscription forms.
  4. Automatic Data Collection
    • Cookies & Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with the Website, such as IP address, browser type, referring URLs, pages viewed, and how you navigate our Website.
Special Note About Health Information
If we collect or process sensitive data (e.g., health information related to your mental wellbeing), we do so under strict confidentiality standards. We only collect such data with your explicit consent and in compliance with applicable laws (e.g., Swiss data protection law, GDPR if applicable).

4. How We Use Your Information

We use the collected information for various purposes:

  1. To Provide and Maintain Our Services
    • Scheduling consultations, delivering therapy or coaching sessions, and processing any related transactions.
  2. To Communicate With You
    • Respond to inquiries, send confirmations, notify you about changes to our services or policies, and send marketing or promotional messages (where you have opted in).
  3. For Analytics and Improvements
    • Analyze usage trends, monitor the effectiveness of our Website, and enhance user experience.
  4. Legal and Compliance
    • Comply with legal obligations, enforce our agreements, or protect our rights and the rights of others.

5. Legal Basis for Processing (GDPR & Swiss Data Protection)

If you are located in the European Economic Area (EEA) or Switzerland, we rely on the following legal bases to process your personal data:

  1. Consent: Where you have given explicit consent (e.g., for receiving marketing communications).
  2. Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into such a contract (e.g., booking an appointment).
  3. Legitimate Interests: Where it is necessary for our legitimate business interests (e.g., security, analytics), provided these do not override your fundamental rights and freedoms.
  4. Legal Obligations: Where processing is necessary to comply with a legal or regulatory obligation.

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information in the following situations:

  1. Service Providers: With trusted third-party vendors who assist in operating our Website, conducting our business, or providing services on our behalf (e.g., scheduling platforms, payment processors, email marketing services), provided they agree to keep your data confidential and maintain adequate security measures.
  2. Legal Requirements: If required by law, court order, or regulatory authority, or when necessary to protect our rights, your safety, or the safety of others.

7. Cookies and Other Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and use personal data about you. Cookies help us remember your preferences and recognize you on future visits. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.

8. Data Retention

We retain your personal data only as long as reasonably necessary to fulfill the purposes outlined in this Policy or until you request deletion, unless a longer retention period is required or permitted by law (e.g., for regulatory compliance or dispute resolution).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

If we transfer your data outside Switzerland or the EEA, we ensure a similar degree of protection is afforded to it by using specific contractual clauses or other safeguards recognized by relevant data protection laws.

11. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as:

  1. Access: Request a copy of the personal data we hold about you.
  2. Rectification: Request corrections to inaccurate or incomplete data.
  3. Erasure (“Right to Be Forgotten”): Ask us to delete your personal data in certain circumstances.
  4. Restriction of Processing: Request restrictions on how we process your data.
  5. Data Portability: Request the transfer of your data to you or a third party.
  6. Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.

To exercise these rights, please contact us at [info@exovital.ch]. We will respond to your request in accordance with applicable data protection laws.

12. Third-Party Links

Our Website may include links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of each site you visit.

13. Children’s Privacy

Our Services are not directed to individuals under the age of 16 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we have collected information from a minor, please contact us so we can take appropriate measures.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email (if you have provided your email address) or by posting a prominent notice on our Website prior to the change becoming effective.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal data, or if you wish to exercise any of your privacy rights, please contact us:

  • Email: info@exovital.ch
  • Postal Address: ExoVital GmbH, Zählerweg 12, 6300 Zug, Switzerland